Customer Monitoring

Library Report to the City Council 2022

Coralville Public Library logo

Evolution of the "New Normal" in Library Services and Collections at the Coralville Public Library.

The constraints of the Pandemic inspired new ways of offering Library services to the community. Here is a glimpse at the expanded outreach and library offerings that have grown out of this experience.


Curbside Services

Curbside services continue even with the Library being reopened to the public.

New app

Curbside service was made easier by our new app, which has a “Click and Collect” feature. The app also allows patrons to store their card, check their account, browse the catalog, place holds, view our calendar, and access our online resources. 



CPL is Late Fine Free!

There are no late charges on materials, except for laptops and hotspots. We want to ensure equitable access to our resources. Fines tend to penalize the most vulnerable individuals and families.

Book Stack

Expanded Readers' Advisory

  • Book Bundles for Children
  • Surprise Stacks for Teens
  • Personalized Book Recommendations for Adults with an online form

Expanded eMedia with New Service

HooplaHoopla offers simultaneous use, meaning there is no wait for holds!

Computer & Web Services

Internet Hotspots

We increased our mobile Internet Hotspot collection to 86 devices that checked out over 1,000 times in 2021 and nearly 300 times already in the first quarter of 2022.

Mobile Printing

PrinterOn - Print documents at the library from anywhere!We implemented mobile printing in 2021 so patrons could send print jobs from home or from their own device in the library. Printing has been free.

New Website

Our 8-year-old website was retired and the new website was launched on February 16, 2022. It is more mobile-friendly and meets new web and accessibility standards.


Twenty laptops are now available for Coralville and rural Johnson County residents to check out and take home for two weeks at a time. There are 5 more available for public use in the library.

Windows 10 & Office 2019

The suite of public internet computers in the West Wing of the Library has been updated to Windows 10 and Office 2019. In the first quarter of 2022, there have been over 2100 public computer sessions.

Community Outreach

Craft Kits

Craft to Go Crafts aren't just for kids!Through 2021 and into 2022, we have been offering Craft Kits for all ages, from preschool to adult, to take home and complete. These have been very popular.

Adventure Pass Program

Iowa Libraries Adventure Pass ExploreCPL is getting involved in the Adventure Pass Program. We will partner with CCPA to provide tickets to every production that can be “checked out” from the library. Passes to many other venues around Iowa will also be available.  

Reserved for Reference Appointments


In April of 2021, the Iowa Finance Authority launched the Iowa Rent and Utility Assistance Program. Reference Librarians spent numerous hours assisting families facing financial hardships fill out the unwieldy application. Librarians also helped with Johnson County’s Direct Assistance Program applications. 

Vaccination Clinics

We hosted and helped with seven vaccination clinics.

Free Mobile Health Clinics

We hosted the University of Iowa’s free mobile medical clinic 11 times, serving hundreds of people.

Vacination clinic

Social Work Practicum Student

Our social work practicum student from the University of Iowa was a considerable help with the Rent & Utility Program and the Vaccination Clinics.

English Language Learning


We have expanded our English Language Learning Classes.


We have purchased more books for new adult readers, and are looking into adding a multilanguage browsing collection.

Translation Service

We subscribe to a live, online translation service that has proven to be invaluable in helping with Rent Assistance and other reference transactions.

Community Fridge

Community FridgeThe Library has a partnership with the Coralville Community Food Pantry, resulting in a Community Fridge and shared Community Resource Navigator.

Seed Library

Seed LibraryIn April of 2021, CPL began offering a Seed Library which has grown considerably this spring due to the many seeds that were saved and donated back. 892 seed packets have been put out so far this year for patrons to take.

Book Bike

CPL Book Bike LogoThe Library received  funding from the American Rescue Plan Act Grants for Libraries and sponsorship from the CPL Foundation to purchase a Book Bike. This will be used to promote the library and take materials and services to people to don’t come to the library. This summer it will make appearances at Fourth Fest, Farmers’ Market, Fifth Street Social, and under served neighborhoods.

Children's Services

Dolly Parton's Imagination Library

Dolly Parting Imagination LibraryCPL, the Library Foundation, and Friends of the Library have partnered with Dolly Parton’s Imagination Library to increase opportunities for children ages 0-5 in Coralville to enjoy books at home. Children are registered for free and receive books in the mail delivered monthly. Since the launch on February 2, 2022, 250 children have registered, with 460 books mailed out.

Collaborative Programing

We are developing collaborative programming with the Iowa Children’s Museum including a recent IMLS/BCM Early Literacy grant award.


Children's Area

We recently saw the return of access to youth computers, baby garden, hands-on interactive furnishings and collections, as well as a full range of soft seating.

Outdoor Programing

The Coralville Public Library Children’s Department has expanded our outdoor programming and activities during the summer months.

Outdoor Children's Programing


We’ve had storywalks both indoors and out. This is a literacy boosting project that places an illustrated children’s book page by page along a walking route.

Story Walk

And More


We are currently upgrading the Library Café space — replacing worn fixtures and furnishings to create an inviting, more flexible space for the community that is naturally integrated with the Library. It will house the Community Fridge and Community Resource Navigator.

The badly worn furnishings in the Teen Area are being replaced, obsolete AV and IT equipment is being upgraded, and we are expanding the shelving.

We are exploring the addition of a small, flexible, multi-use space in the West Wing. The plan is for it to incorporate maker space activities, study groups, youth and adult programs, and community group use. 

Friends of the Coralville Public Library

The Friends of the Library continue to raise money through their booksales, but have changed to a successful “pay what you want” pricing strategy. 

They have been increasing their outreach by providing gift books to the Food Pantry and to the IMCC Correctional Facility, and funds to Coralville Central and Kirkwood Elementary to bolster access to book fairs and other literary activities.

The Teen Advisory Board has been collaborating with the Friends to get children’s books and board games to the Food Pantry during the holidays. The Friends annually present the Teen Service Award to a high school senior who has shown outstanding leadership and volunteerism to the Library.


2021 by the Numbers

2021 Infographic - 1745 new cards, 988 registered online; 265,758 total items circulated, 81,973 eMaterials downloaded; 441 laptop circs, 1071 hotspot circs; 7454 movies screened on Kanopy; 7460 deliveries curbside; 164 requrests for children's book bundles with 2500+ books sent out in bundles; 36 surprise book stacks for teens; 39 personalized book recommendations for adults through online form; 102 English Language Classes with an average of 14 attendees per class; 74 online Storytimes and Wee Rhymes with 3498 views; 2675 attendees at adult library programs; 72 non-library online meetings hosted; 5154 uses of our app since launched in September; 403,807 page views of our website by 42,405 users; 46,929 log-ins to our catalog; 7617 followers on social media, 26,019 views of our Facebook posts; 945 Kids' Craft Kits, 435 Teen Craft Kits, 428 Adult Craft to Go; 84 Teens had a Blind Date with a Book; 468 seed packets circulated from our Seed Library; 1385 Covid-19 vaccinations given; Visits to the Library: January 2021 - 173, February 616, March 960, April 1019, May 1109, June 12751, July 13802, August 15768, September 13938, October 15740, November 15906, December 15787, January 2022 - 15695, February 15564, March 18477, March 2019 (for comparison) - 19264